Frequently Asked Questions
What types of payments do you accept?
We accept almost everything through our payment provider Mollie.
We accept: Ideal, PayPal, Visa, Mastercard, American Express.
Can I put in a custom order?
Sure you can! If you want an item in a different colour, or you have something specific in mind, just send us a message! We do handmade custom orders, but please send us a message first to check with us if we can make it happen. ^.^ It all depends on the available material we have in stock. Please keep in mind that custom orders can take up to 2 weeks, but we will let you know an estimate in advance.
Do you ship discreetly?
Yes we do! We don't mention our website on the package. Also, as contents of the package we mention Novelty item on custom documents (if needed).
How long does it take to receive my order?
We are always thriving to ship out packages the next day, and orders are processed throughout the week. Domestic shipments
usually take 1 or 2 business days. International shipping times vary depending on the destination. If you would like to know the expected delivery time for your exact location, click here.
We use DHL with tracking for our domestic and international shipments.
How do I know the status of my shipment?
You will receive an e-mail notification from us, once the package is shipped, as well as a link to the courier’s website to be able to follow the journey of your package.
My package is lost, now what?
We only send our packages with DHL tracking. Keep in mind we are not responsible for lost or stolen packages, but we will always try our bestest to help you out. At the same time, don’t forget there is always a chance the package might be delayed by the carrier or by customs. If you ordered from outside of the EU, please give it some time. If you think your package is lost, please contact us and we will try to sort things out.
Do I have to pay custom fees if I order from outside of the EU?
All international orders are subject to customs fees determined by the country of destination’ s regulations. These fees vary country by country, please contact your local customs agency for the exact details on these charges.
If you refuse to receive the package, you are responsible for the original shipping charges and all additional charges that might occur, such as duties and costs of returning it to us.
Is it possible to change an existing order?
Unfortunately, we can't change orders that are processed and shipped. We will try our best to correct an order if it has not been shipped yet, but we can’t guarantee it, since there are some factors, that are out of our control once the order button was pushed. Again, we will try our hardest in these instances and that is a promise.
Can I return something I bought?
In general, if you bought the item less than 30 days ago and it has not been worn and used, the answer is yes. At the same time, we reserve the right to refuse
returns on certain items that could be considered unsanitary. In any case the tag should still be attached.
Please, double check with us first, before you send the item back. Those unsanitary exceptions should be self explanatory as well,
but please, make sure you get in contact with us in any case first. We will give you a refund for the product, not for the shipping.
What if an item I really liked is temporarely unavailable?
Just send us a message and ask us when the item you like will be back in stock again! We have limited stock, but we will always try to replenish our inventory as soon as possible. Pease just check back or write to us. We will try to reply within 1 business day, pinky promise within 2 business days.
We are only selling our products as novelty items to responsible adults for consensual and safe play. We trust you to be careful and wish you an amazing time with our creations, but we take no responsibility for any misuse of our products.
Theresiastraat 20-01 5041 BH Tilburg Phone: 0031 (0)659564230 KvK: 67216153